Reference

fairwin Terms & Conditions for India

Open your account and we will show you the current terms that govern account use, wallet actions, and support requests in one place.

Current rulesLocal-law basedAccount useSupport ready

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When the page applies

fairwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how you create an account, accept changes, keep your login secure, and ask us to check a clause or record. If a local rule affects any part of this page, the local rule applies for that part, and the rest of the terms

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stay in force where they fit. We may revise the text when law, verification checks, or service rules change, and the version shown here is the one that governs your use from that point onward. For local payment context, the same account rules apply whether you
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use UPI, Paytm, PhonePe, or Google Pay, because the contract sits above the payment rail and sets the conduct around it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Where to ask us

If a clause feels unclear, send the section name, the date you saw it, and your question through the contact path that suits you best.

Email support Send the clause, date, and your account email to our support inbox when you want a written answer on terms, changes, or access. The message trail helps us keep the record clear.

Chat desk Use in-app chat for a quick read on a clause or notice. Share the section heading and we will point you to the current text or the next step without making you repeat the same request.

Web form Our form helps when you want to ask about consent, correction, or a record copy without leaving the page. It routes your query to the same team that handles terms requests.

DATA AND ACCESS

How we handle records

We keep account logs, consent records, and support transcripts only as long as needed to run the agreement, handle disputes, and meet legal duties.

Data records

We keep account details, acceptance logs, and dispute files only for the period needed to run the agreement and meet legal duties. Once that period ends, the record is archived or deleted under our retention rules.

Cookies

Session cookies help keep you signed in, remember where you left off, and spot repeated failed logins. They do not replace your password, and clearing them will simply ask you to sign in again.

Account security

Your password, device, and email inbox are part of your side of the contract. If you suspect someone else has access, contact support at once so we can review recent activity and secure the account.

Change requests

If your name, phone number, or address changes, send the update from your registered email with the exact field you want corrected. We only process requests that match our records and local law.

Request copies

You can ask for the current terms text, your acceptance date, or a support transcript connected to the request. We may need to confirm identity before sharing anything that links back to your account.

Service partners

When we use hosting, messaging, or verification partners, they handle only the data needed for that task and must follow our written instructions. They do not decide the contract rules you see here.

Terms, access, and contact questions

These questions cover the points people usually check before opening an account: who the terms apply to, how updates work, which records we keep, and how you can ask for a correction or a copy of the current text. If your case turns on local law or a specific account record, use the contact paths below so we can answer against the right clause.

They apply to you when you open an account, use the site, or send a request through support. Access stays limited to places where local law permits it, and the same page governs your use there.

Yes. We may revise the page when law, account checks, or service rules change. When that happens, the version shown on the site becomes the one that applies from the date it is posted or after notice.

We keep acceptance logs, account details, support messages, and dispute files only for the time needed to run the agreement and meet legal duties. After that, records are archived or deleted under our retention rules.

Send the request from your registered email, name the exact field you want changed, and add any proof that matches our records. We check the request against the contract and local law before making edits.

Yes. Contact support and ask for the current terms text or your acceptance date. We may confirm your identity first, because we only share contract records once we know the request belongs to your account.

If local law conflicts with a clause here, the local rule applies for that part. We keep the rest of the page in force where it still fits, and we may update the text to reflect the change.

Use email, in-app chat, or the web form and include the section name plus the date you saw it. That gives us enough detail to answer your terms question without extra messages.

fairwin Terms & Conditions for India

Where to ask us

How we handle records

Data records

Cookies

Account security

Change requests

Request copies

Service partners

Terms, access, and contact questions

01 Who do these terms apply to?

02 Can you change these terms later?

03 What records do you keep under this page?

04 How do I ask for a correction?

05 Can I get a copy of the current text?

06 What if local law differs from the page?

07 How do I contact you about a clause?

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